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Frequently Asked Questions
Products
Where can I purchase CNCA products?
Answer CNCA products are available to the public only through our website or by calling 1.800.295.8333. Shop now or give us a call.
How can I get a catalog of CNCA products?
Answer You can request to have a catalog sent to your home or office by calling our Customer Care Specialist at 1.800.295.8333 or by view the online catalogy by clicking here..
I need nutritional advice. Where should I go?
Answer Of course, you can always call us at 1.800.295.8333, but if you are looking for a consultation with a registered dietitian, you should call the Cancer Resource Center at 1.800.940.2822.
Do you sell powdered or liquid supplements? What about protein shakes or meal replacements?
Answer We do sell a variety of powdered and liquid supplements. You can find them by searching our product line. View CNCA products. But at this time, we do not offer protein shakes or meal replacements.
May I give CNCA products to my child?
Answer Our products were not designed for nor should they be used by children.
I am currently in treatment. Are your products safe to take?
Answer The doctors at Cancer Treatment Centers of America often use our products for patients in treatment, but you will ALWAYS want to check with your doctor for your specific case.
I don’t know what I should be taking.
Answer Check out our "What should I take?" section. It gives you a number of ways to identify the products that may be right for you.
Is there anything harmful or addictive in your products?
Answer We go to great lengths to ensure that we our given you the purest products possible, but more of a good thing is not always better. You should always follow the directions on the bottle. Taking more than is recommended by be damaging to your health. Learn more about our product quality standards.
Will insurance cover my your products?
Answer Unfortunately, very few insurance providers cover nutritional supplements. We do not accept any insurance plans, but you may want to check with your provider to see if you are covered.
How long should I take nutritional supplements?
Answer These are not magic pills. To maintain a healthy lifestyle you must commit yourself to a consistent regimen of nutritional supplementation. The greatest benefit comes as you take your supplements for an extended period of time.
I have been taking my supplements for a few days and don’t feel a difference. Why?
Answer Our supplements go to work the moment you start to take them, but it can take up to 3 months for you to feel a noticeable difference. That does not mean they take that long to work, only that you may not feel it for that long.
Is the CNCA Essential PackTM good for all types of cancer?
Answer It is important to know that none of our supplements are designed to diagnose, treat, cure, or prevent any disease, including cancer. The CNCA Essential PackTM is designed to boost your immune system and enhance your overall health and well-being. Taking CNCA supplements will not cure your cancer.
I am having difficulty swallowing my pills. What should I do?
Answer If you are having a hard time swallowing your supplements, you may open up the capsules and mix the nutrients in a food or drink. One of our nutritionists often recommends mixing them with applesauce.
Other
Is it safe to order online?
Answer Absolutely. We use Verisign to process all of our online orders, and they help us protect you from identity theft. Just as you can trust the quality of our products, you can trust that your personal information is safe with us.
Will you sell or rent my personal information to other organizations?
Answer Absolutely not. We will never share your information with anyone outside of our organization. We do not rent or sell any mailing lists. For more details, view our privacy policy.
When should I expect my order to arrive?
Answer Please allow five (5) to seven (7) business days for your order to arrive via standard UPS ground shipping. For example, if you order on a Monday, please allow until the following Tuesday for your order to arrive.
Do online orders arrive sooner than phone orders?
Answer No. All orders are batched and shipped each day. Ordering online will not get the product to you any sooner than ordering over the phone.
How will you ship my order?
Answer Our standard shipping is UPS Ground. We also have UPS 2nd Day and Next Day available for an additional cost. In some rare instances, we may use First Class mail or Fed Ex.
How do I track an order?
Answer If you have an online account with CNCA, you should have received a tracking number via e-mail. If you did not receive this or lost the number, please call us at 1.800.295.8333 for help. Please wait the full seven days before calling.
How do I change or cancel an order?
Answer If you need to change or cancel an order, please call our Customer Care Specialist immediately at 1.800.295.8333. Once an order goes to our fulfillment house it is nearly impossible to stop.
What is your return policy?
Answer We have an unconditional 30-day money back guarantee. If you are unsatisfied with your product, please return the unused portion to us for a prompt, full refund of the item price.
Where can I send my return?
Answer Cancer Nutrition Centers of America
P.O. Box 95621
Hoffman Estates, IL 60195-0621

Be sure to call our Customer Care Specialist first at 1.800.295.8333 to let them you know you are returning your order. Please be sure to include your name on all returns
What payment forms do you accept?
Answer For immediate shipping, we accept Visa, Master Card, American Express, and Discover. We also accept checks and money orders via mail; however, we will hold all checks until they clear before shipping your order.
What is your privacy policy?
Answer To sum it up, Cancer Nutrition Centers of America is committed to protecting your privacy. CNCA uses the information it gathers on its site to gauge the site's ability to provide relevant information about dietary supplements, determine other products and services its customers might be interested in, answer customers' questions and concerns and make the site easier for users to navigate. View CNCA Privacy Policy
Who should I contact if I have more questions?
Answer Please do not hesitate to call us at 1.800.295.8333, or you may send us an e-mail with your question.
The statements above have not been evaluated by the US Food & Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease or condition, including cancer. All information is intended for your general knowledge only and is not a substitute for medical advice or treatment for specific medical conditions.